Customs & Taxes
At Rivensoq, we aim to make international shopping clear and convenient. Please review the information below regarding customs duties, import taxes, and local charges that may apply to your order.
International Orders
Orders shipped outside the United Kingdom may be subject to customs duties, import taxes, VAT, GST, handling fees, or other local charges depending on the destination country or region.
Customer Responsibility
Any customs duties, taxes, or import fees charged by your local customs authority are the responsibility of the customer unless they are clearly included or collected at checkout. These charges are not controlled by Rivensoq and may vary by country.
Taxes at Checkout
If applicable taxes are collected during checkout, they will be displayed before you complete your payment. If no tax or duty is collected at checkout, your local customs office or courier may request payment before delivery.
Customs Delays
Customs inspections may occasionally cause delivery delays. Rivensoq is not responsible for delays caused by customs processing, local regulations, or courier clearance procedures.
Refused or Unclaimed Packages
If a package is refused, unclaimed, or returned due to unpaid customs charges, incorrect delivery information, or failure to complete customs clearance, any return shipping costs, customs fees, or related charges may be deducted from the refund where applicable.
Check Before Ordering
We recommend checking with your local customs office before placing an international order if you are unsure whether duties or taxes may apply in your country or region.
Contact Information
Store Name: Rivensoq
Website: rivensoq.shop
Email: nasir@rivensoq.shop
Store Address: 2 LOVELL WALK, RAINHAM, UNITED KINGDOM, RM13 7ND, Rainham, United Kingdom