Terms of Service

1. Overview

This website is operated by Rivensoq. Throughout the site, the terms “we”, “us” and “our” refer to Rivensoq. By visiting our website and/or purchasing something from us, you agree to be bound by these Terms of Service, including any additional policies referenced on this website.

2. Online Store Terms

By using this website, you confirm that you are at least the age of majority in your country, state, or region of residence, or that you have given us consent to allow any minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose.

3. Product Information

We make every effort to display product descriptions, colors, sizes, images, and prices as accurately as possible. However, actual colors may vary slightly due to screen settings, lighting, photography, and device display differences. Product measurements may also vary slightly due to different styles, fabrics, and manual measuring methods.

4. Pricing & Availability

Prices for our products are subject to change without notice. We reserve the right to modify or discontinue any product at any time. Product availability may be limited and may change without prior notice.

5. Orders & Acceptance

After placing an order, you may receive an order confirmation email. This confirmation does not guarantee final acceptance of your order. We reserve the right to refuse, cancel, or limit any order if there is an issue with payment, product availability, incorrect pricing, suspected fraud, or violation of these Terms.

6. Payment

Payments on our store are processed securely through Shopify Payments. By submitting payment information, you confirm that you are authorized to use the selected payment method and that all billing information provided is accurate and complete.

7. Shipping & Delivery

Shipping times and delivery estimates are provided for reference only and may vary depending on destination, courier service, customs clearance, holidays, weather, or other circumstances outside our control. Please review our Shipping Information page for more details.

8. Returns & Exchanges

Return and exchange requests are handled according to our Returns & Exchanges policy. Items must meet the return conditions stated on our website. Please contact our customer support team before sending any item back.

9. Customs & Taxes

International orders may be subject to customs duties, import taxes, VAT, GST, handling fees, or other local charges. Unless these charges are clearly collected at checkout, they are the responsibility of the customer.

10. Accuracy of Information

You agree to provide current, complete, and accurate purchase and account information for all orders placed on our website. We are not responsible for delivery delays, failed delivery, or lost packages caused by incorrect or incomplete customer information.

11. Promotions & Discounts

Promotional offers, discounts, coupon codes, and sale prices may be subject to specific terms, expiration dates, product exclusions, or availability limits. We reserve the right to modify or cancel promotions at any time.

12. Intellectual Property

All content on this website, including text, images, graphics, logos, product descriptions, page layouts, and design elements, is owned by or licensed to Rivensoq and may not be copied, reproduced, distributed, or used without our written permission.

13. Prohibited Uses

You are prohibited from using this website or its content:

• For any unlawful purpose
• To violate any applicable laws or regulations
• To infringe upon our intellectual property rights or the rights of others
• To submit false, misleading, or fraudulent information
• To upload viruses, malware, or harmful code
• To interfere with the security or operation of the website

14. Third-Party Services

Our store is hosted and supported by third-party service providers, including Shopify. Certain features, payment processing, checkout services, apps, or links may be provided by third parties. Your use of these services may also be subject to their own terms and privacy policies.

15. Limitation of Liability

To the fullest extent permitted by law, Rivensoq shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website, products, services, or inability to use the website. Nothing in these Terms excludes rights that cannot be excluded under applicable consumer protection laws.

16. Changes to These Terms

We reserve the right to update, change, or replace any part of these Terms of Service at any time by posting updates on this page. Your continued use of our website after changes are posted means that you accept those changes.

17. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with applicable laws of the United Kingdom, unless otherwise required by mandatory consumer protection laws in your country or region.

Contact Information

Store Name: Rivensoq

Website: rivensoq.shop

Email: nasir@rivensoq.shop

Store Address: 2 LOVELL WALK, RAINHAM, UNITED KINGDOM, RM13 7ND, Rainham, United Kingdom