Privacy Policy

1. Information We Collect

When you use our website or place an order, we may collect the following types of information:

• Contact information, such as your name, email address, phone number, billing address, and shipping address
• Order information, such as products purchased, order number, payment status, shipping details, and return requests
• Payment-related information processed securely through Shopify Payments and payment service providers
• Account or customer service information you provide when contacting us
• Technical information, such as IP address, browser type, device information, cookies, and website usage data

2. How We Use Your Information

We use your personal information to operate our store and provide our services, including:

• Processing and fulfilling your orders
• Confirming payments and preventing fraudulent transactions
• Arranging shipping, delivery, returns, and exchanges
• Providing customer support and responding to your inquiries
• Sending order confirmations, shipping updates, and service-related emails
• Improving our website, products, services, and shopping experience
• Sending marketing emails or promotional messages only where permitted or with your consent
• Complying with legal, tax, accounting, and regulatory obligations

3. Payment Processing

Our store uses Shopify Payments to process payments securely. Rivensoq does not directly store your full credit card or debit card details. Payment information is handled by Shopify and payment service providers according to their security and privacy practices.

4. Legal Basis for Processing

Where applicable, we process your personal information based on one or more of the following legal bases:

• To perform a contract with you, such as processing and delivering your order
• To comply with legal obligations, such as tax, accounting, or fraud prevention requirements
• For our legitimate business interests, such as improving our store and preventing misuse
• With your consent, such as for certain marketing communications or cookie settings where required

5. Sharing Your Information

We may share your information with trusted service providers only when necessary to operate our store, including:

• Shopify, which powers our online store and checkout
• Payment processors and fraud prevention services
• Shipping carriers, logistics providers, and delivery partners
• Email, marketing, analytics, and customer support service providers
• Professional advisers, legal authorities, or regulators when required by law

We do not intentionally sell or rent customer personal information as a business practice.

6. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to keep the store functioning properly, remember preferences, analyze website performance, improve user experience, and support advertising or marketing activities where enabled.

You can manage or disable cookies through your browser settings. Please note that some website features may not work properly if cookies are disabled.

7. Email Marketing

If you subscribe to our email list or agree to receive marketing communications, we may send you updates about new arrivals, promotions, offers, and store news. You can unsubscribe at any time by using the unsubscribe link in our emails or by contacting us directly.

8. Data Retention

We keep personal information only for as long as necessary to provide our services, process orders, handle returns or disputes, comply with legal obligations, maintain business records, and protect our legitimate interests. When information is no longer needed, we will delete, anonymize, or securely retain it as required by applicable law.

9. International Transfers

Because our store uses Shopify and other service providers, your information may be processed or stored in countries outside your own. When personal information is transferred internationally, we rely on appropriate safeguards where required by applicable data protection laws.

10. Your Privacy Rights

Depending on your location, you may have rights regarding your personal information, including the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information where applicable
• Object to or restrict certain processing activities
• Withdraw consent where processing is based on consent
• Request a copy of your personal information in a portable format where applicable

To exercise your rights, please contact us using the email address listed below.

11. Security

We take reasonable steps to protect your personal information from unauthorized access, misuse, loss, disclosure, alteration, or destruction. However, no method of online transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

12. Children’s Privacy

Our website is not intended for children. We do not knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us so we can take appropriate action.

13. Third-Party Links

Our website may contain links to third-party websites, apps, or services. We are not responsible for the privacy practices, content, or security of third-party websites. Please review their privacy policies before providing any personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, legal requirements, or operational practices. Any updates will be posted on this page with a revised “Last Updated” date.

15. Contact Information

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Store Name: Rivensoq

Website: rivensoq.shop

Email: nasir@rivensoq.shop

Store Address: 2 LOVELL WALK, RAINHAM, UNITED KINGDOM, RM13 7ND, Rainham, United Kingdom