Shipping Policy
Thank you for shopping with Rivensoq. We are committed to processing your order carefully and delivering your items as smoothly as possible.
1. Order Processing Time
Orders are usually processed within 1–3 business days after payment is confirmed. Processing time does not include weekends, public holidays, or shipping transit time.
2. Shipping Time
Estimated delivery times may vary depending on your destination, courier service, customs clearance, weather conditions, peak seasons, and local delivery operations.
- United Kingdom: 5–10 business days
- United States & Canada: 7–15 business days
- Europe: 7–15 business days
- Other international destinations: 10–20 business days
3. Shipping Fees
Shipping fees, if applicable, will be displayed at checkout before you complete your order. The final shipping cost may depend on your delivery location, order value, available shipping method, and promotional offers.
4. Shipping Confirmation & Tracking
Once your order has been shipped, you may receive a shipping confirmation email with tracking information. Please allow some time for the tracking details to update after the package has been handed over to the carrier.
5. Incorrect Shipping Information
Please make sure your shipping address, phone number, and email address are correct before placing your order. Rivensoq is not responsible for delivery delays, failed delivery, or lost packages caused by incorrect or incomplete customer information.
6. Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, VAT, GST, handling fees, or other local charges depending on the destination country or region. These charges are the responsibility of the customer unless they are clearly collected at checkout.
7. Shipping Delays
While we do our best to ensure timely delivery, shipping delays may occasionally occur due to customs processing, courier delays, holidays, severe weather, high order volume, or circumstances beyond our control. We appreciate your patience and understanding.
8. Lost or Damaged Packages
If your package appears to be lost, delayed, or damaged during shipping, please contact us as soon as possible with your order number and any available tracking information. We will help review the issue and guide you through the next steps.
9. Refused or Unclaimed Packages
If a package is refused, unclaimed, returned due to an incorrect address, or returned because customs duties or local charges were not paid, any return shipping costs, customs fees, or related charges may be deducted from the refund where applicable.
Contact Information
If you have any questions about shipping or delivery, please contact our customer support team:
Store Name: Rivensoq
Website: rivensoq.shop
Email: nasir@rivensoq.shop
Store Address: 2 LOVELL WALK, RAINHAM, UNITED KINGDOM, RM13 7ND, Rainham, United Kingdom